Frequently asked questions
How can I purchase tickets for Jacobs Pavilion?
Tickets for any event at Jacobs Pavilion can be purchased through different channels. You can visit the venue’s official website or authorized ticketing partners. You can also visit the box office on the day of an event – located at 1231 Main Avenue in Cleveland.
Are there age restrictions for events at Jacobs Pavilion?
This depends on the event in question. Some concerts and music venues are family-friendly, while others might be restricted to certain age groups. You should always check the event details before committing to a purchase, to avoid any possible disappointment.
Can I bring outside food and drinks into the pavilion?
Note that outside food and beverages are not allowed inside Jacobs Pavilion. There are some exceptions for special dietary needs or medical reasons, but you should always check with the venue ahead of time. Fortunately, there are many food and drink options available within the venue.
Are there bag checks at Jacobs Pavilion?
Jacobs Pavilion does usually enforce a bag policy for security reasons. Small bags or purses are allowed inside, but larger backpacks may be subject to inspection at the door. If you have any prohibited items, you will not be allowed to take them into the venue with you.
What should I do if I lose something at a concert?
If you lose an item while at an event at Jacobs Pavilion, you should contact the venue’s lost and found as quickly as possible. The staff will assist you in locating your belongings.
Will there be merchandise stands at Jacobs Pavilion?
Most concerts feature merchandise stands. The artist’s merchandise teams will set up near the entrance of the pavilion, offering a range of items including T-shirts, posters and other memorabilia.
What is the smoking policy at Jacobs Pavilion?
There are designated smoking and vaping areas for guests who wish to. Note that smoking and vaping are prohibited in seating areas. Check with the venue for the location of designated smoking areas.
Are pets allowed in Jacobs Pavilion?
Pets, apart from service animals, are not allowed into the Pavilion. You should always contact the venue in advance to ensure proper accommodations are made for service animals.
How do I find my seat at Jacobs Pavilion?
If you have a seated ticket, the staff at the Pavilion will be on hand to help you. While seat numbers and sections will be clearly marked on your tickets, you can always find an attendant to assist you. There are also clear maps and signs throughout the venue to guide you.